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Eduards Gurevičs is a seasoned operations analyst with extensive experience in customer service and operational management across multiple companies. Currently serving as a Senior Operations Analyst and previously as a Customer Service Team Lead at Loylogic since March 2021, Eduards has demonstrated expertise in process optimization, team performance tracking, and customer service coaching throughout the Baltics, Russia, and Finland. Prior to this role, Eduards held various positions at PINS.co, including Customer Experience Manager, where responsibilities included managing member services, conducting training, and improving customer satisfaction metrics. With a solid foundation in business administration from RISEBA University, Eduards has also contributed to operational activities and quality control at Lux Express Group, enhancing customer engagement and service delivery.