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Luana Stoica has over nine years of work experience in customer success, product support, and marketing. In 2021, they began working as a Strategic Customer Success Manager (Onboarding) at LoyaltyLion. In 2020, they were an Implementation Manager - Customer Success at Conexiom. In 2019, they were a Customer Success Manager at Code Worldwide, where they drove adoption of the platform, collaborated with pre-sales and development teams, acted as a trusted advisor, and promoted Code services. In 2017, they were an Implementation Consultant at Emarsys. In 2016, they were a Senior Product Specialist at Crownpeak, where they provided pre-sales support, performed and managed the implementation process of new clients, delivered custom client training sessions, created customised digital quality reports, and provided customized setup for each client's needs. In 2014, they were a Senior Product Specialist and Product Support Specialist at ActiveStandards. In 2012, they were an Assistant Campaign Manager (bonprix & Witt UK) at FGH (Freemans Grattan Holdings), where they created native content for FGH's websites and marketing communications, analysed web data and created digital reports, ran the weekly performance results, analysed customers' feedback, managed supplier purchase orders and invoicing, managed the catalogue processes, and monitored competition.

Luana Stoica has an education history that includes a 1st class BSc (Hons) in Business and Management from the University of Bradford School of Management, which they obtained between 2010 and 2014. Luana also has a 1st Class in Computer Sciences with Mathematics and English from the ā€œMircea cel Batranā€ National College, which they obtained between 2006 and 2010. In addition, they have obtained certifications from the Yoga Alliance, lynda.com, and other institutions. These include a Yoga Teacher 200 RYT in October 2018, Improving SEO Using Accessibility Techniques in June 2015, and HTML Essential Training in January 2015.