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Sarah Marley has held a variety of customer service roles over the past five years. In 2021, they are currently working as a Product Manager, Customer Experience Manager, and Customer Experience Specialist at Loyalsnap. In 2020, they worked as a Client Experience Specialist at Heart + Paw, where they were responsible for contributing to 23% of appointment bookings across 6 Heart + Paw centers in the Philadelphia/New Jersey area and reaching a call conversion average of 35% of inbound calls to appointments booked. In 2018, they worked as a Guest Experience Specialist at Penn Interactive, where they managed Zendesk and Facebook social gaming inquiries, resolving over 80 guest concerns daily resulting in an 85% satisfaction rating monthly. In 2017, they worked as a VIP Concierge at SugarHouse Casino, and in 2016, they worked as a Concierge at Aspire Lifestyles.

Sarah Marley attended Fitchburg State University from 2012 to 2016, where they earned a Bachelor of Science in Communications Media and Photography.