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Emmanuel Flouard has over 25 years of experience in customer service and operations management, with their most recent role being the Head of Customer Service at LOXAM since 2022. Prior to that, they held the same position at - COYOTE - from 2016 to 2022. Before that, they worked at Bouygues Telecom in various roles, including Customer Operations Manager, Business Process Manager, Call Center Manager, and Team Leader, where they were responsible for pioneering digital customer relationship policies, managing call center operations, and overseeing customer service procedures and strategies.

Emmanuel Flouard attended LTH Dinard from 1991 to 1993. Emmanuel also obtained certifications in Lean Six Sigma: Green Belt from Bouygues Telecom in 2013 and Sauveteur Secouriste du Travail (SST) from INRS France in 1999.