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Cary H. is an experienced IT professional currently serving as a Technical Services Support Officer at Lotterywest since April 2021, where responsibilities include addressing all IT issues and employing ManageEngine ServiceDesk Plus alongside SAP CRM. Previous roles span multiple organizations, including a Help Desk Analyst position at the Department of the Premier and Cabinet of WA and an IT Support Officer role at Helloworld Travel Limited, where Cary was the first point of contact for IT resolutions. Notable contributions include assisting in the deployment of Windows 10 at Zetta and engaging in a bio-security project at the Department of Primary Industries & Regional Development during the COVID-19 pandemic. Cary possesses a Diploma in Project Management and a Diploma in IT (Systems Administration), complemented by a Bachelor of Arts in Communication Studies from Murdoch University.