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Christina Drum is a Head of CX at Loris, a natural language AI platform, where Christina leads the team in analyzing customer conversations to identify issues and improve customer experience. Prior to this role, Christina has held various positions at companies like Signify Health and Epic, where Christina excelled in project management, leadership, and strategy development in the healthcare industry. Christina also has experience in research, event management, and customer service roles across different sectors. Christina holds a BS and BA in Economics and English from Duke University.