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Dr. Nancy Williams has extensive work experience within the healthcare industry. From 2009 to 2023, they worked at Crouse Hospital as the Director of the Office of Patient Experience and Logistics. In May 2023, they joined Loretto as the Chief People Officer.

Dr. Nancy Williams holds a Bachelor of Science in Nursing (BSN) from Syracuse University, which they completed between 1997 and 1999. Prior to that, they obtained a Bachelor's Degree in Health Science from SUNY Brockport, completing it from 1991 to 1993. Dr. Williams also holds a Doctor of Education (EdD) in Executive Leadership from St. John Fisher University and a Master of Science in Nursing (MSN) in Nursing Leadership from Walden University. Additionally, they have certifications as a Certified Patient Experience Professional (CPXP) and as a Registered Nurse. The specific details regarding the year and institution of these certifications are not provided.