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Nerrusan Sivaharan is a skilled professional with extensive experience in customer support and technical solutions, currently serving as CRM Lead Member Support at Loqbox since January 2022. Previous roles include Senior Member Support Agent and Member Support Agent, with a focus on escalations, fraud detection, and technical problem-solving. Prior experience encompasses a Customer Service Representative position at TTEC, where Nerrusan specialized in mediation and escalation for the EBAY campaign, and a freelance Sound Technician role providing audio services for various events. Nerrusan has also worked as a Customer Support Technician for Creative Mobile Technologies (UK) Ltd, dealing with card payment systems for Black Cabs, and held a Retail Assistant position at bp. Educational background includes a degree in Computer Systems Engineering from the University of Kent and a BTEC Extended Diploma in Electrical and Electronics Engineering from Stanmore College.