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Kayla Floyd has a diverse work experience spanning various roles and industries. Kayla started their career at Departure Media as a Sales Intern in 2014, where they researched prospective customers and created samples of advertisements. In 2015, they worked as a Team Member at a Chick-fil-A Franchise, promoting events and delivering exceptional customer service. From 2016 to 2019, Kayla served as a Marketing Representative/ Campus Brand Ambassador for Insomnia Cookies, enhancing the brand's presence on UGA's campus through coordination of events and distribution of marketing materials. In 2016, they also worked as a Marketing Associate at Setup (formerly AgencySparks), managing paid LinkedIn campaigns and crafting lead generation strategies. From 2017 to 2022, Kayla held various positions at Look Listen, including Account Coordinator, Account Executive, Senior Account Executive, Senior Client Success Manager, Associate Director of Client Success, and Director of Client Success. In these roles, they managed client communication and budgets, ensured on-time project delivery, and identified new business opportunities. Overall, Kayla's work experience demonstrates their expertise in client success, marketing, customer service, and project management.

Kayla Floyd attended Lambert High School from an unspecified starting year to 2012. Afterward, they enrolled at Georgia State University, but the specific degree and field of study they pursued during their time there are unknown. Kayla then transferred to The University of Georgia, where they completed their Bachelor of Business Administration (B.B.A.) degree in Marketing from 2015 to 2017.

In addition to their formal education, Kayla has obtained several certifications. In February 2016, they became Google Analytics Certified. Later, in December 2018, they obtained the Google Ads Fundamentals certification. Most recently, in April 2021, they achieved the Hopin Agency Certification from Hopin.