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Nicole Njie currently serves as the Interim Executive Director of Group Operations at Look Ahead Care and Support, overseeing a range of services including housing, safeguarding, health and safety, and quality assurance. With extensive experience in leadership roles, Nicole has developed and enhanced customer experience frameworks, driven digital transformation initiatives, and managed complex services across various sectors, including housing, health, and criminal justice. Previous positions include Managing Director at Chaloner-Njie Consulting and various senior roles at Home Group and Carr Gomm, where strategic partnerships and operational excellence were key focuses. Nicole is recognized for fostering a culture of user involvement and empowerment throughout their career.