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Simon Edward Flack is an experienced professional with a diverse background in aviation and customer service. Currently serving as Works & Projects Officer at London Oxford Airport since May 2022, Simon oversees contractors and manages airside vehicle operations. Prior roles include Ground Handler (Refuel) and Airside Operations Officer, where key responsibilities involved aircraft fuelling and site inspections. Previously, Simon worked as a Customer Service Agent on the NHS COVID-19 testing project and held various positions at London Underground, including Support Manager, where Simon utilized DMAIC principles for data analysis and business improvement. Simon's career began as a Field Worker with Research Services Limited, focusing on data collection for census projects. A graduate of St. Edwards C of E School, Romford, Simon has demonstrated a strong commitment to operational excellence throughout a career spanning over three decades.