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Abigail Coates is a seasoned Data Protection Officer currently serving at TransPennine Express since May 2024 and at London North Eastern Railway (LNER) since March 2019. At LNER, Abigail specializes in navigating data privacy regulations and championing customer privacy by transforming complex regulations into effective compliance strategies. Prior experience includes leading the UK data privacy program at InterQuest Group and roles in quality auditing and contracts support. Abigail is further enhancing legal expertise through ongoing studies at CILEX Law School, pursuing a CPQ in Law.