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Anne Bates has extensive work experience in the field of network engineering and operations. Anne started their career in 1998, working as a Network Specialist and EMEA NOC Engineer at UUNET. In 2000, they briefly worked as a Contract Installation Engineer at NCR and then returned to UUNET as a Team Leader and Network Engineer. In 2007, they joined AOL Broadband as a NOC Engineer. In 2009, they joined London Internet Exchange (LINX) as a Network Engineer and subsequently held roles as Network Operations Manager and currently serves as the Head of Exchange Platforms.

Anne Bates earned their Master of Business Administration (MBA) degree from Eastern Michigan University, graduating in 1997. Anne previously attended the University of Michigan, but the details of their degree and field of study are unknown. In addition to their formal education, Anne has obtained multiple certifications throughout their career. These certifications include the FAQ L3 Adult Mental Health: Workplace First Aider from FutureQuals | Awarding & End-point Assessment in February 2023, Psychology of Leadership from eCornell in November 2022, Leading Remote Teams from eCornell in June 2022, Women in Leadership Certificate from Cornell University in October 2021, ITIL 4 Managing Professional Transition from AXELOS Global Best Practice in March 2021, ITIL 4 Foundation Certificate in IT Service Management from AXELOS Global Best Practice in January 2021, Certified Agile Service Manager from DevOpsInstitute in July 2019, ITIL Practitioner Certificate in IT Service Management from AXELOS Global Best Practice in July 2019, ITIL Intermediate certificate in IT Planning, Protection and Optimization from AXELOS Global Best Practice in May 2017, SDI - Service Desk Manager from The Service Desk Institute (SDI) in May 2016, ITIL Intermediate certificate in IT Service offerings and Agreements QA from AXELOS Global Best Practice in April 2016, ITIL Intermediate certificate in IT Operational Support and Analysis from AXELOS Global Best Practice in January 2016, ITIL Foundation from AXELOS Global Best Practice in March 2015, MSP Foundation Certificate in Programme Management from BCS, The Chartered Institute for IT in March 2015, PRINCE2:2009 FOUNDATION from APM Group in February 2013, Certified SAFe 5 Advanced Scrum Master from Scaled Agile, Inc. in August 2022, Certified SAFe 5 Practitioner from Scaled Agile, Inc. in February 2020, Certified SAFe 4 Agilist from Scaled Agile, Inc. in October 2019, Certified SAFe 5 Agilist from Scaled Agile Inc in February 2020, and Certified SAFe 4 Scrum Master from Scaled Agile, Inc. in September 2019.