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Jaclyn Jeffrey is an accomplished CX and Digital Product Manager at LOLA, where responsibilities include leading full-cycle recruiting, onboarding, and training initiatives to enhance team performance. Jaclyn has partnered with cross-functional teams to design and implement customer-centric process improvements and has translated customer feedback into actionable UX/UI optimizations. Key projects managed include enhancing customer experience through website functionality quality assurance, as well as tracking customer satisfaction and net promoter scores. Prior experience includes a brief role as a Content Writer/Editor at WeTravel.