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Andreea Ionescu is a dedicated professional currently serving as a Service Desk Technician at UNICC, overseeing high-priority support requests and incident management within the ServiceNow system. Previous experience includes roles as an Operations Coordinator at BiCortex Languages, where Andreea managed language training and provided HR support, and as a Recruitment Coordinator at Boehringer Ingelheim, ensuring smooth recruitment processes. Andreea's career also encompasses administrative roles at Waitrose & Partners and Reed, along with customer service positions at Sitel and Dynamic Group. Andreea holds a Bachelor's degree and a Master's degree in Psychology from Universitatea OVIDIUS din Constanta.