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Casey Stephenson is a seasoned professional with extensive experience in customer success and strategy, currently serving as the Global Lead for Customer Success Strategy & Operational Excellence at LogicMonitor since December 2016. This role involves partnering with leadership to enhance enablement approaches that drive customer value and satisfaction. Casey has a proven track record of leadership in managing teams and strategic accounts, notably achieving 130% net retention in FY 2020 and supporting the first $1M ARR Managed Service Provider in AMER. Prior to LogicMonitor, Casey held positions at mindSHIFT, Discovery Information Technologies, and Bridge City ISD, building a strong foundation in technical account management and systems analysis. Casey holds a Bachelor of Business Administration in Management Information Systems from Lamar University.