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Muhammad Payroze Baig is an experienced professional in product support and production operations, currently serving as Head of Product Support at Logiciel Services since January 2021, where responsibilities include managing a product support team and providing technical support for applications such as Order Management System across various regions. Prior to this role, Muhammad held the position of Production Support Manager at ION from February 2009 to December 2020, focusing on technical support and management of the Order Management System and FIX protocol. Muhammad began the career as a Senior Software Engineer at ePatterns Software Solution and progressed to Team Lead Manager at ApplicationXS Private Limited, where project management and team training were key responsibilities. Educationally, Muhammad holds an Executive MBA in Finance from the Institute of Business Management and a Bachelor of Science in Computer Engineering from Sir Syed University of Engineering & Technology.