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Sarah Drummond is an accomplished professional with significant experience in design, digital innovation, and service delivery. Currently serving as the Director of The School of Good Services since May 2022, Sarah focuses on enhancing skills for effective service design across various sectors. As a Film Director at Anthro Bricolage, Sarah contributes to the creation of innovative films. In addition, Sarah holds board positions with Loch Lomond & The Trossachs National Park Authority and previously with We Are With You and We Are Settle. Notably, as Chief Digital Officer at NEC Software Solutions and Co-founder of We Are Snook, Sarah has led initiatives prioritizing inclusive service design. Further contributions include co-founding CycleHack and directing MyPolice LTD, fostering community engagement with law enforcement. Sarah holds a Master's Degree in Design Innovation and an Honorary Doctorate from The Glasgow School of Art, reflecting a strong academic background in design principles.