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James Pham's work experience includes starting their career at Localytics in 2016 as a Tier 1 Technical Support Engineer. Prior to that, they worked at Brightcove as a Customer Support Representative from September 2014 to January 2015.

James Pham earned an Associate's Degree in Computer Engineering Technology/Technician from Franklin Cummings Tech, where they studied from 2011 to 2013. Following this, they pursued a Bachelor's Degree in Computer Engineering Technology/Technician at Wentworth Institute of Technology from 2013 to 2015.