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Jacky Chan has been in the tech industry since 2001, starting as a Software Developer at MDA. Jacky then moved to Network Solutions as a Lead Software Engineer in 2003. In 2007, they were a Technical Developer at The Jonah Group and an Application Developer at Texada Software. From 2009 to 2015, they were a Technical Lead and Senior Programmer Analyst at Canadian Institute for Health Information (CIHI). Jacky then moved to RBC as a Technical Lead and Rogers Communications as a Technical Lead in 2015. In 2017, they were a Solutions Architect and Technical Consultant at Localised. Currently, they are the Director of Product Engineering at Localised.

Jacky Chan obtained a Bachelor of Science in Mathematics and Computer Science from the University of Toronto between 1998 and 2003. Jacky then went on to obtain a Master of Science in Computer Information System from Boston University between 2005 and 2007. Jacky also holds an IBM Certified SOA Associate certification from IBM.