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Thao Tram Ngo has a diverse range of work experience in content management, content marketing, content strategy, and marketing and communications. They have held roles such as Content Manager at Local Logic, Content Marketing Manager at Billdr Renovation, and Content Marketing Consultant at Bus.com. They also worked as a Senior Content Strategist at PartnerStack and Marketing Manager at RenoRun Inc. Additionally, they have experience as a Marketing and Communications Manager at Mnubo – An Aspen Technology Company and SEO Lead at Bus.com. Thao Tram Ngo began their career as a Marketing and Communications Intern at Busbud and has also worked as a Content and Community Manager at Nukern and a Digital Strategy and Content Intern at Vain Pursuits.

Thao Tram Ngo's education history includes attending McGill University from 2009 to 2012, where they earned a Bachelor of Commerce (B.Com.) degree in International Business and Strategic Management. Later, from 2014 to 2015, they pursued a diploma in Internet Business Technology at McGill University.