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Alana Gavin is a seasoned professional with extensive experience in program governance, customer excellence, and strategic insights, holding multiple senior director roles at Loblaw Companies Limited. Prior to this, Alana served as Vice President and Research Director at Jackman Reinvents, as well as Research Director at Northstar Research Partners, contributing valuable expertise in research and insights throughout these positions. Alana's academic background includes an Honours Bachelor of Science in Mathematics and Biology from McMaster University, completed between 2001 and 2005.