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Richard Drew is an experienced IT professional currently serving as the Head of ICT Operations at Llyfrgell Genedlaethol Cymru / The National Library of Wales since September 2022. Previously, Richard held roles including Venue Telecommunications Manager for Birmingham 2022 at Fujitsu, and IT Manager positions at Willowbrook Limited and CeWe Color Limited, where responsibilities included stabilizing IT infrastructure and managing IT relations across organizations. Richard's track record features notable achievements such as successfully migrating to Office 365, implementing a GDPR strategy, and carrying out ISO27001 certification during a tenure as Group IT Manager at WAA Chosen. Richard's career also encompasses strategic development and management roles across various sectors, including banking and legal services, and a foundational education in Physics from Newcastle University.