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Genevieve Heys has extensive experience in human resources, primarily with Lloyds Banking Group since November 2009, where roles have included People Partner for the Chief Customer Office and Retail Bank, as well as HR Business Partner for various divisions such as Risk and Global Payments. Key responsibilities have involved partnering with senior leadership and teams totaling approximately 1500 colleagues, managing HR activities including performance management and talent succession, and leading significant change programs impacting workforce structure. Prior to Lloyds, Genevieve held positions in sales and negotiations, demonstrating strong communication and relationship-building skills. Educational qualifications include a Postgraduate Advanced Diploma from CIPD and a BA Hons in French Studies from The University of Sheffield.