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Nicole Durchholz is an experienced Systems Manager specializing in Salesforce at Lloyds Bank Foundation for England and Wales since April 2019. In this role, Nicole has successfully implemented Salesforce (Sales Cloud, Lightning Experience) to enhance the Foundation's services to charities, overseeing project design, user acceptance testing, and rollout of new processes. Nicole possesses strong skills in user engagement, training, data analysis, and configuration management. Previous roles include extensive experience at Covance as Client Services Information Resources Manager II, where Nicole served as a Subject Matter Expert in Salesforce, providing training and operational support across multiple regions. Nicole's educational background includes qualifications in banking and bilingual secretarial studies, complemented by language training at BERLITZ Language Schools.