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Samuel Le Goff serves as the Head of CX at Livestorm since April 2021 and previously held the position of Customer Care Manager. Prior experience includes Team Manager roles at Shaw Academy and Concentrix, where Samuel led teams and fostered high-performance cultures. Earlier experience at Convergys involved mentoring customer service agents and managing escalation processes, while roles as a Customer Service Representative and Technical Support for Microsoft Xbox involved direct customer interactions and technical issue resolution. Samuel began their career as a Sales Assistant at Le seinge rouge and holds a Bachelor of Technology in Communication from Lycée Notre Dame de la Paix and a high school diploma in Marketing Communication from Lycée de Kerneuzec.