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Loïse Mercier is an accomplished professional with extensive experience in customer success and marketing, currently serving as Head of Customer Success at Livestorm since February 2021. Previous roles include Enterprise Customer Success Manager at Algolia, where Loïse led new customer implementations and training, and Client Solutions Manager at LinkedIn, focusing on marketing support for tech and education brands. Additional experience includes positions in product management and strategy at Air France, marketing coordination at IMMO SQUARE, and communications roles in both a luxury interior design firm and a real estate application company. Loïse holds a Master’s Degree from Grenoble Ecole de Management and has pursued further education at Conservatoire National des Arts et Métiers and Simon Fraser University.