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Lana Savcic is a seasoned professional with extensive experience in incident and problem management, currently serving as a Senior Incident Manager for EMEA at LivePerson since February 2023. Prior to this role, Lana worked at Babylon as a Major Incident Manager and Lead Problem Manager, overseeing end-to-end management processes and creating documentation for major incidents. Experience also includes serving as a Problem Manager at Ladbrokes Coral, where collaboration with various teams was essential for effective service operations. With a long tenure at NatWest, Lana advanced through various roles, including Subject Matter Expert in Problem Management, where strong communication skills facilitated the education of processes across technology stakeholders. Lana holds a degree in Business Studies from Birmingham City University.