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Daniel McAlonan is a seasoned professional with extensive experience in technical project management and account management, currently serving as a Sr. Technical Project Manager at LivePerson since July 2016. Daniel has led the development of global programs, focusing on customer satisfaction and operational efficiency through innovative solutions and automated tools, while managing cross-functional teams for large-scale projects. Previously, Daniel directed a Technical Account Management team, enhancing client services and pioneering onboarding processes tailored for remote environments. Daniel's career includes roles at Citrix as an Escalation Engineer and at ADP as a Technical Support Specialist, complemented by a Bachelor of Business Administration in Computer Information Systems from Georgia State University. Additionally, Daniel served as Vice Chair on the Board of Zoning Appeals for the City of Alpharetta, reflecting commitment to local governance.