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Arjun Sudhir is a Conversation Designer at Vodafone Australia, where responsibilities include orchestrating natural dialogue flows and prioritizing user experience through research-driven insights. Previously, Arjun served as a Chatbot Conversation Designer at National Australia Bank, contributing to the creation of the first chatbot and designing complex user journeys for banking channels. Arjun has also held the position of Digital & Social Media Specialist, focusing on effective communication of digital changes at an enterprise level. Arjun holds a Graduate Diploma in Creative Writing from La Trobe University and a Master of Arts in Communication and Media Studies from Monash University.