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Bayu P. is an experienced professional in customer service and operations within the hospitality and travel sectors. Currently serving as a CX Support Specialist at Liven since November 2022, Bayu P. focuses on streamlining processes and resolving diner and merchant issues. Prior roles include Customer Service Team Lead at MG Group and Senior Sales & Customer Service at dREAMSCAPE, where responsibilities included maintaining client relations, problem-solving during travel, and managing travel-related communications. Experience at Traveloka as a Vendor Management Quality Analyst and Hotel Operations Specialist involved liaising with various teams to address booking and operational issues. Earlier positions include Reservation Supervisor at Four Points by Sheraton and reservations-related roles in multiple hotels, showcasing a comprehensive background in customer service and operational efficiency.