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Soniya Virmani is a seasoned professional with extensive experience in customer service and sales support. Currently serving as Customer Service Manager at LivaNova since October 2017, Soniya has also held roles as Customer Service / Office Manager and Sales Operations Support at BD from October 2015 to September 2017. Previous experiences include working as a Holiday Expert at MakeMyTrip.com and a Sales Planner/Coordinator at Beckman Coulter, where Soniya managed order management, customer feedback, call handling, reporting, vendor management, and travel arrangements. Soniya's career began at FedEx as a Tele Sales Rep, skilled in report preparation and data entry. Academic qualifications include a PGDCRM from Symbiosis Institute of Management Studies, a Certification in Advanced Excel, Access, and VBA from Aptech Computer Institute, and a B Com in Commerce from Nagpur University.