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Sanjay Monga currently serves as the Sr. Director of Customer Experience Strategy at Littelfuse, where responsibilities include developing a comprehensive 360-view Customer Experience (CX) strategy and collaborating with key digital marketing teams. Prior experience includes serving as a Sr. Principal Consultant for Customer Experience at Qualtrics, advising B2B and B2C clients and leading CX program delivery. At Zurich North America, Sanjay held the role of VP of Customer Experience & Brand Marketing, where a CX program was established and digital self-service capabilities were launched. Earlier roles include Sr. Manager of Customer Insights at The Walgreen Co., and Manager in the Strategy & Operations practice at Deloitte Consulting. Sanjay holds an MBA from Northwestern University - Kellogg School of Management and a Bachelor's Degree in Electrical Engineering from the Illinois Institute of Technology.