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Mark Hawley is an experienced Support Engineer at Litify, specializing in Salesforce administration with a notable 98% customer satisfaction rating. With a strong background in customer success and engineering roles at Veruna, Inc., and a history of problem-solving and risk management at Accenture, Mark excels in technical support, issue diagnosis, and documentation. Previous positions at Hewlett-Packard Enterprise Helion Public Cloud provided expertise in operational management, billing processes, and cross-team collaboration. Mark holds a Bachelor of Business Administration in Accounting and Information Technology from St. Edward's University.