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Shawn Jones has extensive work experience in implementation and project management roles. Most recently, Shawn worked as the Director of Implementation at Heggerty starting in 2022. Prior to that, they held the position of Salesforce Certified Administrator/Consultant.

Between 2021 and 2022, Shawn served as the Director of Enterprise Implementations at Aktify, Inc. and at MaestroQA, where they built and led teams and collaborated with product and engineering teams on platform development.

From 2019 to 2021, Shawn worked as the Senior Manager of Implementations at RainFocus and the Global Implementation Manager at ObservePoint. In these roles, they focused on leading implementation projects, establishing processes, and ensuring a smooth customer experience.

Before that, Shawn held various senior management roles at MaritzCX, where they supported implementation projects, designed processes, and delivered training sessions. Prior to MaritzCX, Shawn held leadership positions at BizVision and Infopia where they oversaw client services, business development, and project management.

Overall, Shawn Jones has a strong background in implementation, project management, and client services, with a focus on streamlining processes, driving customer success, and collaborating with cross-functional teams.

Shawn Jones attended Brigham Young University from 1995 to 2002, where they obtained their Bachelor's degree in Japanese. In terms of additional certifications, Shawn has obtained the Salesforce Certified Administrator (SCA) certification from Salesforce in December 2022. Shawn also completed a course on Preventing Discrimination & Harassment: US Employees V4.1 in November 2022 from Traliant. In addition, they have achieved various superbadges and certifications from Salesforce, such as the Access Governance Superbadge, Authentication Governance Superbadge, Business Administration Specialist Superbadge, Expeditioner (58 badges), Lightning Experience Reports & Dashboards Specialist Superbadge, Multi-Factor Authentication and Single Sign-On Settings Superbadge, Salesforce Certified Associate, Security Governance Specialist Superbadge, Security Specialist Superbadge, User Access Fundamentals Superbadge, User Authentication Settings Superbadge, User Authentication Specialist Superbadge, and User Authentication Troubleshooting Superbadge. However, the exact months and years for obtaining these Salesforce certifications are not specified.