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Gretchen Jacobs Costello has a diverse range of work experience in the field of adult education and literacy. Gretchen started their career in 2009 as an AmeriCorps*VISTA for LiteracyCNY, where they recruited tutors and students and managed the agency's social media presence. Gretchen then worked as a tutor at The Door, assisting inner city students in GED studies and facilitating writing workshops.

In 2010, Gretchen joined CommuniTeach as an Event Coordinator, where they organized community learning opportunities and handled volunteer recruitment and advertising. Gretchen also served as a Literacy*AmeriCorps Member at the Greater Pittsburgh Literacy Council, teaching English to immigrants and refugees.

Gretchen's experience in program coordination and management includes roles at CCAC, where they taught ESL classes, and at Literacy Pittsburgh, where they worked as a Program Coordinator and later as the Director of Volunteer and Community Programs. In these positions, they managed staff, oversaw educational programs, and developed strategic plans to meet educational goals.

Additionally, Gretchen worked as a Certified BEST Plus 2.0 Statewide Trainer for Professional Learning Opportunities (ProLO), leading trainings and certification courses for test administrators in Pennsylvania.

Overall, Gretchen Jacobs Costello has a strong background in adult education and literacy, with expertise in program management, staff supervision, and curriculum development.

Gretchen Jacobs Costello attended Wagner College from 2005 to 2009, where they earned a Bachelor of Science degree in Psychology. In 2007, they also participated in a Semester at Sea program, focusing on Psychology. Furthermore, in May 2023, they obtained a Google Project Management Certificate from Coursera.