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Mia Sircar is an experienced customer service and healthcare professional, currently serving as Customer Service Manager at Litera since July 2023. Prior to this role, Mia held the position of Interim Client Support Lead at Kira Systems and has been involved with machine learning contact analysis. As the owner of k9 Concierge Midtown since November 2017, Mia also owned the operation while previously providing frontline retail banking support as a Financial Services Representative at TD. An early career included a role as a Barista at Starbucks, enhancing customer experiences. Mia's extensive nursing background includes leadership roles at The Scarborough Hospital and Mount Sinai Hospital, focusing on emergency healthcare delivery. Educational qualifications include a Research Doctorate in Biophysics from Columbia University, a Bachelor's degree in Registered Nursing from Ryerson University, and a Master's degree in Biophysics from The University of Western Ontario.