��������

The quality of the customer experience is defined from the perspective of the customer, how they “feel” about the encounter, and what kind of impression it leaves on them. It is this understanding that Seth will use to help fuel the customer experience strategy at LIO Insurance. Prior to leading the customer experience at LIO, he spent 20+ years overseeing service operations and driving the customer experience strategy for Philadelphia Insurance Companies and CIGNA International. In both experiences, Seth was able to develop and implement robust, and very successful Voice of the Customer Programs. He is passionate about understanding the true customer experience and cutting through the noise to make that experience effective, efficient, and memorable, ensuring a positive customer experience consistently.