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Caroline Kabucha-Njane is an experienced professional in customer experience and governance, currently serving as the Customer Experience Manager at Lintons Beauty World since May 2021. In this role, Caroline collaborates with senior management to develop effective customer service training programs and has established a customer service unit to address queries and monitor customer satisfaction. Prior to this, Caroline spent over a decade at Barclays Bank of Kenya, holding various positions including Governance and Control Manager, Complaints Handling Unit Manager, Customer Service Manager, and Prestige Banking Manager, where responsibilities ranged from ensuring compliance and leading complaint resolution initiatives to enhancing customer service operations and growing banking services. Caroline holds an MBA in Strategic Management from Daystar University, a Bachelor of Arts in Economics and Political Science from the University of Nairobi, and is a CPA - Part 1 graduate from Strathmore Business School.