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Thomas Hutton is an accomplished Insight Director at Linney since October 2023, with a robust background in customer experience and research. Prior roles include Research & Insight Manager and CX Journey Measurement Manager at John Lewis Partnership, where insights drove strategic initiatives. At ubitricity, Thomas managed customer experience for UK chargepoints, leading various research and implementation efforts. Previous experience at BT as a Senior Research Manager focused on analyzing data to inform product strategy across mobile, broadband, TV, and sports. Thomas began their career in market research at ABA Market Research Limited, developing tailored consumer insights for leading UK retailers. Holding a Bachelor of Arts degree in Business, Management, Marketing, and Related Support Services from the University of Portsmouth, Thomas possesses a strong foundation in the field.