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Rui Fernandes possesses extensive experience in operations and sales support, currently serving as Manager of EMEA LATAM Deal Desk in Central Operations at LinkedIn since June 2018. Rui's responsibilities include ensuring operational readiness for CRM migrations, designing and implementing training initiatives, and managing process improvement projects. Prior to LinkedIn, Rui held various roles at Microsoft/Arvato from May 2013 to June 2018, focusing on deal desk operations, performance monitoring, and business process optimization, while also working to establish a new support office in the Philippines. Rui's career began in customer service and management roles in the technology sector, including positions at Hewlett-Packard and Infovinhais, building a solid foundation in client relations and operational efficiency. Rui holds a degree in Informatics from Bragança Professional Formation Institute.