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Alexander Maximov serves as the Head of the Customer Service Department at SEO PowerSuite since July 2010, leading a team of five agents, setting department goals, and ensuring exceptional customer service. Responsibilities include hiring and training staff, developing key performance indicators (KPIs), managing task fulfillment, and maintaining documentation and knowledge bases. Previously, Alexander held the position of Technical Support Specialist, providing bilingual technical assistance. Additional experience includes working as a Copywriter at Invita Motors, creating online content, and as a Freelance Translator for the Belarussian Chamber of Commerce and Industry. Alexander also has teaching experience from Baranovichi State University. Academic qualifications include a Master of Arts in Germanic Languages, Literature, and Linguistics from Minsk State Linguistic University, along with various IT-related courses.