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Juan Carlos Contreras is a seasoned Technical Support Specialist, currently employed at ZOLL Medical Corporation and Zoll Circulation, Inc. since February 2016, where responsibilities include troubleshooting product and system issues and providing instructional support in both English and Spanish. Additionally, Juan Carlos serves as an Interpretation & Translation Provider for Linguistica International since August 2014, offering translation services in various contexts, including medical and legal settings. Previous roles include Bi-lingual Customer Service Representative at Cleansource Inc., Customer Care Representative at American Medical Systems, LLC, and Sr. Lead Customer Service Representative at Align Technology, where team management and customer service excellence were key focuses. Juan Carlos holds a diploma from Andrew Hill High School and has attended San Jose City College.