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Sophia Ebere-Shepherd is a seasoned professional with expertise in customer success and service roles, currently serving as the Lead Customer Success Specialist at TopSet since May 2023. Prior experience includes a Customer Service Administrator position at Chatdesk, where Sophia conducted quality tests and proposed solutions. In previous roles, Sophia has optimized processes and managed client support at Pretsl, developed frontend systems at HNG Internship, and led IT projects and customer experience initiatives at Afrimash. Sophia holds a Bachelor of Science in Computer Science from Obafemi Awolowo University, obtained in 2017.