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Erica O. has a wealth of experience in various roles. From 2017 to present, they have been a Senior Consultant / Project Manager at Linea Solutions, Inc., where they provide post-implementation operations support and creates tools for enterprise resource planning projects. From 2013 to 2017, they were a Training and Communications Manager and Communications & Training Analyst at CalSTRS. At New York Life Insurance Company, Erica was an Agent from 2012 to 2013 and received the Long-Term Care Early Success Award in 2013. From 2009 to 2012, they were an Assistant History Clerk at the California State Assembly. From 2008 to 2009, they were a PEACE Coordinator at the UC Davis Cross-Cultural Center and an ASUCD Senator at the Associated Students of UC Davis. Finally, from 2007 to 2008, Erica was a Yik'al Kuyum's Academic Support & Outreach Services Coordinator at the UC Davis Student Recruitment and Retention Center and an Administrative Assistant at the UC Davis Cross-Cultural Center.

Erica O. completed a Global Master of Business Administration - MBA from IE Business School in 2018. Erica also holds a Bachelor of Arts from the University of California, Davis, which they obtained in 2009 with a major in Sociology and Honors. In addition, Erica is a Certified Change Management Professional (CCMP) from Prosci, obtained in August 2018, and is a Project Management Professional (PMP) from the Project Management Institute, obtained in August 2022.