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Michael Mapfumo is a Technical Support Lead at Asurion since January 2023, specializing in troubleshooting mobile network tower-related issues. Previously, Michael served as a Customer Service Technical Support representative at AlarmClub Inc., where a technical issue resolution success rate of 96.7% was achieved. Prior to that, a role as a Data Research Analyst at Webhelp involved conducting data analysis and developing data-driven solutions to improve customer service. Michael's educational background includes a Full Stack Web Development degree from 4Geeks Academy, an Associate's degree in Cinematography and Film/Video Production from SAE Institute, and an ABMA Computing and Information System Certificate from Speciss College.