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Jennifer Taylor has worked in the customer service industry since 2007, when they began working at Linden Lab as a Quality Control & Training Manager. In this role, they were responsible for internal documentation, training, quality control and interaction assessment for the Support Operations department. Jennifer also taught Support Agents to deliver customer service that blew people's minds, ran metrics analysis for performance purposes and provided troubleshooting expertise as needed.

In 2008, they were promoted to Support Team Supervisor, where they worked with a fast-paced Support team for key high-value international accounts. This role included supervising training, documentation and primary operations, as well as emergency communications with customers (blog, Twitter, etc) and high priority escalations.

In 2011, Jennifer Taylor was promoted to Global Partner Community Manager. In this role, they worked with service providers in South Korea and Brazil on improving account registration, monetization and interactivity within Second Life. Jennifer also provided one-on-one assistance with upper management of the global provider companies to help with ongoing support issues and to help facilitate their integration with Linden Lab's existing programs.

Prior to their work at Linden Lab, Jennifer Taylor worked as an Assistant Language Teacher for The Japan Exchange and Teaching Program from 2004-2007. In this role, they assisted with English language instruction in public schools and was often thrown into bizarre social situations with little warning, preparation or language skills.

Jennifer Taylor attended the University of Washington from 1998 to 2001, where they obtained a Bachelor's degree in History.