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Joseph Bell currently serves as the Head of Customer Experience at MrQ, a position held since July 2022. Previously, Joseph was the Head of Customer Excellence and Head of Customer Service at Moda Furnishings Ltd, and the Head of Safer Gambling and AML, as well as Customer Service & Responsible Gambling Manager at LeoVegas Group. With a strong background in customer service management spanning over a decade, Joseph has established and led high-performing teams in dynamic environments. Focus areas include policy development, regulatory compliance, and operational excellence, alongside a commitment to innovation and improving customer service metrics. Joseph holds multiple qualifications, including ILM Level 3 in Coaching and Mentoring, an International Advanced Certificate in Anti Money Laundering, and a Level 5 Diploma in Project Management.