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Caroline S. is an experienced Player Protection Manager at MrQ since April 2021, previously serving as Operations Team Leader at Lottomart from March 2019 to March 2021. In this role, Caroline managed daily operations related to Responsible Gambling, affordability assessments, enhanced due diligence, payments, verification, and customer support. Caroline also focused on developing and coaching a team of agents, monitoring productivity, and reporting to management. Prior to that, Caroline worked as a Customer Service/Operations Agent at Lottomart, engaging with customers to verify their financial information and ensuring adherence to Responsible Gambling policies. Additionally, Caroline held the position of Fraud and Payment Executive at Lottoland for a brief period in late 2018.