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Kris Gates is a seasoned professional with extensive experience in customer experience strategy and marketing within the financial services sector. Currently serving as Vice President of Workplace Solutions Customer Experience & Financial Wellness at Lincoln Financial Group since May 2016, Kris is responsible for enhancing customer experiences across various business lines. Prior to this role, Kris held multiple leadership positions at MassMutual Financial Group, including VP Marketing, Strategy & Customer Experience, and AVP roles focused on customer experience marketing and digital initiatives. Kris's career also includes marketing management at The Robbins Company and account management at JP Morgan Investor Services, along with early roles at Morgan Stanley and AVCO Financial Services. Kris holds a B.S. in Business Administration from Western New England University.